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You have entered the HelpDesk website of the Ministry of Health. In order to provide our customers (Health Professionals working at MoH) with high levels of reliable service we have devised this web enabled
application to report service level outcomes and prioritise the workload. Customers may raise issues/problems by logging into this site and entering specific details related to their particular difficulty.
The site is constantly monitored by IT staff that will allocate the work amongst the team and allocate a timeframe for the completion of the work. This involves assessing the priority assigned to providing
a solution. Naturally items such as a Network crash may well be regarded as critical to business operation and as such most be dealt with ASAP. There will also be more mundane issues that may well be allocated
a lower priority, meaning that the timeframe for solution may well take longer. Remember the IT unit has only limited human resources and to use them effectively requires good management and control.
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